We want you to be happy with the products and services you purchase from us, so we are setting out below the manner in which we do business, in order that we both know what to expect from each other and what should happen if anything goes wrong.
These Terms and Conditions are a legal document that will bind both of us; so if there is anything you don’t understand or are unsure about; please discuss it with us before placing your order.
ACCEPTANCE OF ORDERS
By placing an order with us, you are offering to buy the product(s) or services referred to in the order at the prices stated in that order, subject to these terms and conditions.
Whilst we try to keep our website up to date and error free, we’re only human – and product description or pricing errors may occur. Accordingly, if you place an order via our website and we then discover an error in the description or pricing of the item(s) you have ordered, we will contact you and provide you with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
When place an order with us otherwise than face-to-face, you may receive one or more emails from us – for example indicating that we are processing your order or giving you estimated timescales for delivery. Please check all such emails for accuracy and let us know immediately if there are any errors. However, please note that such emails are not an acceptance of orders for products and that a contract for the sale and purchase of a product will only be formed between us, when we despatch the relevant product(s) to you.
All prices include VAT where applicable.
Unless otherwise agreed in writing, products cannot be despatched or services rendered until we have received your payment in full.
Whilst we will try to deliver products promptly and in accordance with any planned delivery dates we have notified to or agreed with you, this may not always be possible.
Unless we have agreed something else with you in writing, we will not be liable for any out of pocket expenses or other costs or losses incurred due to failed or delayed deliveries of products. However, if your order has not been delivered within 21 days of placing your order, please let us know so that we can either sort out the problem.
If we are unable to provide any services ordered in accordance with the agreed timetable due to circumstances beyond our reasonable control, we will contact you and arrange to provide them at a later, mutually convenient, date. We will have no further liability to you arising out of the delayed delivery.
RETURNS AND CANCELLATION
We hope you are delighted with the products and services you order from us. However, there are potentially several different situations in which you might want to cancel your order or return your product. How we deal with each situation is set out below.
Cancellation prior to despatch
If you wish to cancel your order prior to despatch, please advise us either by telephone or in writing (our email address is firstname.lastname@example.org) providing all of the information we need to trace your order. Provided we receive this information before your order has been despatched, we will then cancel it and refund the monies paid to us for it in full.
Incorrect product delivered
If you receive a product that you did not order, please contact us at email@example.com within 7 days of receipt. Subject to you returning the product to us in a re-saleable condition, in its original packaging and with any hygiene seals intact, we will then arrange for you to receive the correct product at the earliest opportunity. Obviously, we will also refund all reasonable postage costs that you incur in returning the incorrectly delivered product to us.
Faulty product delivered
Whilst we do our best to ensure that all of our products are manufactured to a high standard and carefully packaged and delivered, sometimes things can go wrong. So, in the unlikely event that an item is defective, please contact us at firstname.lastname@example.org within 7 days of receipt. Subject to you returning the product to us, and to us being reasonably satisfied that the item was faulty at the point of despatch or was damaged in transit, we will offer you either a replacement product (subject to stock) or a full refund, at your option. We will also refund all reasonable postage costs that you incur in returning the faulty product to us.
Return of product in any other case – i.e. in respect of goods that were correctly despatched and are not faulty.
Although the law only requires us to do so in certain cases, we treat all our customers the same – irrespective of whether you are a consumer or a business, and whether you buy online, via the telephone or some other means. Accordingly, you may cancel your order and receive a full refund (including any postage and packing fee paid to us) providing you tell us no later than 14 working days (6 weeks in the case of the Geopathic Stressbuster) from the date of delivery.
In order to cancel, please email us at email@example.com
If you cancel your order under this section, your payment will be refunded in full by the same method by which it was received, and within 14 days of the product(s) being received back by us. Accordingly, please return the relevant products back to us in perfect condition (with hygiene seals intact where appropriate), and in their original packaging, within 14 days of receipt.
Please note that you will be responsible for the cost of returning products to us and for any loss or damage that occurs to them in transit. Accordingly, we recommend that products are returned via a ‘signed for’ and insured service.
You may cancel your order for services and receive a full refund at any time up to the earlier of (a) 14 days after we accept your order and (b) the date we begin providing the services to you.
In order to cancel, please email us at firstname.lastname@example.org
If you cancel your order under this section, your payment will be refunded in full by the same method by which it was received within 14 days.
To the extent that the law permits, our liability to you in respect of claims arising from any order you place with us will be limited to the sums we have received from you in relation to that order. Under no circumstances will we be liable for any lost profit or other indirect or consequential losses.
Please carefully read and follow the instructions and warnings provided with out products. Please also be aware that there is a small but unavoidable risk of allergic reaction to some of our products – but that this doesn’t mean that the products are faulty. If you are in any doubt about your sensitivity to a particular product or think that you may be suffering an allergic reaction, you are advised to stop using the product immediately and seek appropriate medical advice.
In this document ‘we’, ‘us’, and ‘our’ are all references to The Life Waves Practice which has its correspondence address The Green Lane Centre, Green Lane, Whitby YO22 54EH
We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website. However, only the terms and conditions in force at the date you placed your order will apply to that order – unless we both agree otherwise, in writing.
English law governs both the use of our website and any contracts formed between us. In the event of any dispute, then where appropriate, either of us will be entitled to seek resolution of this via the ODR Platform. However, this will not prevent either of us from referring the matter to the English Courts.